ABOUT ME

Hi, I'm Brian Donohoe, a Senior Technical Consultant at Deloitte. I have over 10 years of experience in enterprise IT environments, specializing in Windows administration and support for government clients. In my career, I have managed a wide range of technologies in various capacities including Windows Server, Microsoft Azure, Active Directory, VMware vSphere, PowerShell scripting, automation, and ServiceNow.

I built this page as part of the Cloud Guru Azure Resume Challenge.

Certifications

Azure Fundamentals AZ-900

July 2020

Cybersecurity Analyst+

February 2021

Security+

February 2021

Work

Deloitte Consulting

Senior Technical Consultant - Cloud Engineering • March 2024 - Present

  • Spearheaded Azure cloud replatforming migration strategy, planning, and implementation for a complex production and development environment, providing trusted input to senior leadership, utilizing most cost-effective Azure resources and processes. Improved processes for Azure VM deployment and monitoring, Active Directory Group Policy Objects, VMware vSphere in-place upgrades, SQL Server SSMS troubleshooting, Dell SAN Storage array management, and ServiceNow workflows.

    • BAE Systems

    Senior Systems Administrator • May 2021 - February 2024

  • Spearheaded Azure cloud replatforming migration strategy, planning, and implementation for a complex production and development environment, providing trusted input to senior leadership, utilizing most cost-effective Azure resources and processes. Improved processes for Azure VM deployment and monitoring, Active Directory Group Policy Objects, VMware vSphere in-place upgrades, SQL Server SSMS troubleshooting, Dell SAN Storage array management, and ServiceNow workflows.

    • Junior Systems Administrator • April 2018 - May 2021

  • Selected to design and implement a time-sensitive server virtualization project of multiple physical servers (including OS upgrades, patching, data migration, testing, and verification) that future-proofed software development environment.
  • Provided administration, monitoring, and troubleshooting of Windows servers, applications, and their users.
  • Collaborated with government client on ServiceNow implementation and configuration. Supported OCR project leveraging open-source software such as Python, GhostScript, ImageMagick, and Tesseract. Achieved maximum customer satisfaction rating in a government review of contract and winning a new five-year contract. Provided technical input to management during contract negotiations.

    • Help Desk Analyst II • June 2016 - April 2018

  • Provided comprehensive Tier 1-3 technical support for 200+ users, serving as the sole IT technician onsite and junior systems administrator, across Windows workstations, servers, networking, and security issues. Provided insights to IT management during improvement projects.
  • Became a go-to employee for rapidly diagnosing, troubleshooting, and resolving customer issues, including reworking processes to reduce average ticket resolution times.
  • Developed data-driven procedures for IT Support Knowledge Base regarding Windows 10 migration and deployment, wireless network configuration, and other functions. Improved the efficiency of issue resolution without compromising quality service.

    • Help Desk Analyst • October 2016 - August 2018

  • Supported 1K+ onsite users, outpacing performance goals as the sole hardware technician for the IT Help Desk team. Increased knowledge at every opportunity with new systems.